Customer Charter
Our commitment to our customers will be demonstrated in the following ways:
- We will always be courteous and helpful in our contact with you
- We will always be responsive
- We will respond to telephone calls promptly and answer the phone with the name of our service and who we are
- We will be punctual when attending meetings and will come prepared
- Documents will be produced in accordance with plain language and standards
- We will acknowledge complaints within 3 working days and provide a full response within 28 days
- We will actively commit to a greener Sheffield by: printing only when necessary; using electronic communication where appropriate and by recycling
We work to the Corporate Customer Charter.